Contact Us
Customer Service Enquiries
Monday - Friday 9am - 5pm*
*Excluding Bank Holidays.
Please contact our customer services with any requests relating to spare parts, engineers and issues with your ProForm product (this includes any faults or problems with your machine).
Customer Services cannot provide order updates, product information or stock availability.
NOTE: Due to high call volumes at present, waiting times may be longer than usual.
Response times to emails are currently 5 working days. Please be assured you will be responded to as quickly as possible. We appreciate your patience and understanding during this time.
Thank you.
Sales Enquiries
Telephone Number - 01924 964180
Monday - Friday 9am - 5pm*
Live chat is available Monday - Friday 9am - 4:30pm*
*Excluding Bank Holidays.
Please contact our Sales Team with any requests regarding products, delivery information and order enquiries (this may include order changes, order cancellations and iFIT queries).
The Sales Team cannot provide updates relating to spare parts, warranty claims, engineers or technical issues with your ProForm product.
Complaints Information
Whilst we endeavour to resolve all matters through our contact teams, if you would like to make a complaint you may write to:
Customer Relations Management
iFit Health and Fitness Ltd
Unit 1, Westgate Court
Silkwood Park
Ossett
Wakefield
WF5 9TT
Alternatively, you can complete the online complaints form by following the link below:
Complaints Form
You should expect a response to your complaint within 14 working days.