Contact us

Contact Us

Sales Enquiries

Telephone Number - 01924 964180

Our sales line is open Monday - Friday 9am - 6pm.

Our live chat is available Monday - Friday 9am - 5:30pm.

Please contact ourselves with any requests regarding products, delivery information and order enquiries (this may include order changes, order cancellations and iFIT queries).

Customer Services Enquiries


Email - CSUK@iconeurope.com

Our customer services line is open Monday - Friday 8am - 6pm.

Please contact our customer services with any requests relating to spare parts, engineers and issues with your ProForm product (this includes any faults or problems with your machine).

Please note that Customer Services cannot provide updates on orders, product information or stock availability.



Contact form

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To track your order, please go to https://www.proformfitness.co.uk/order/status and type in your order number without the prefix. For example "6000000".

  • Through this channel we are only able to deal with order cancellations and refunds associated with the cancellation.
  • If you are inquiring about the status of a refund relating to the collection of an item, please contact our customer services.

For finance information, please see our finance information page https://www.proformfitness.co.uk/customer-service/finance-information

For delivery information, please see our delivery information page https://www.proformfitness.co.uk/delivery-information

You will receive your invoice automatically by email once your item has been delivered.
Please do not contact us for an invoice request before delivery.

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